Every online order is picked and packed from our own stock at Vapour Central Westcliff. We do not pass orders to an anonymous dropshipper. The delivery methods, prices and estimated transit times available for your exact basket are shown at checkout.
What checkout takes into account
Delivery availability can change according to the delivery postcode, parcel weight, order value, product type and any carrier restrictions. Liquids, batteries and certain international destinations can have different options from an ordinary UK parcel.
The methods displayed at checkout are therefore the final options available for that order.
Current UK delivery choices
The main services currently configured for eligible UK baskets are shown below. Some baskets may qualify for a free or reduced rate, while restricted products or postcodes may show fewer choices.
| Service | Typical carrier estimate after dispatch | Current price where eligible |
|---|---|---|
| Standard Tracked | Usually 2–4 working days | From £2.95 |
| Royal Mail Tracked 48 | Usually 2–3 working days | £3.19 |
| DPD tracked | Shown at checkout | From £3.49 |
| Royal Mail Tracked 24 | Usually 1–2 working days | £4.29 |
| UPS Standard | Shown at checkout | £5.00 |
| DPD 1–2 Days | Usually 1–2 working days | £5.49 |
| UPS Before 12 | Timed carrier service | £9.50 |
Checkout is the source of truth. Carrier names, eligibility, promotional rates and prices can change. The final charge and service description are always shown before payment.
How your order is handled
1. Order and age checks
We review the order details and complete any age-verification or address checks needed before dispatch. A query at this stage can delay packing, so use accurate contact information.
2. Picked from our own stock
A member of the Westcliff team picks the exact products and variants ordered. We do not send the order to a third-party dropship warehouse.
3. Packed for the contents
Liquids are secured, glass and delicate hardware are protected, and the parcel is packed to reduce movement in transit. Packaging may be reused where it remains clean and suitable.
4. Dispatched and updated
Once the carrier accepts the parcel, Shopify sends the dispatch update and any available tracking information to the email address used for the order.
Dispatch and delivery estimates
We aim to process in-stock orders promptly, normally on the same or next working day. Orders requiring an age check, address clarification, stock investigation or special handling may take longer. Weekends, bank holidays and exceptionally busy periods are not ordinary working days.
A 24-hour or next-day carrier service describes the carrier’s target after collection; it does not guarantee that an order placed at any time will arrive the following calendar day. No delivery estimate can remove the possibility of weather, network or local depot disruption.
Tracking your parcel
Use the tracking link in the dispatch email once the carrier has scanned the parcel into its network. A label can be created before the first physical scan, so a short period showing only “sender preparing item” or similar wording is normal.
If tracking has not moved beyond the carrier’s expected window, contact us with the order number. We can check the service used and, where necessary, begin a carrier enquiry.
Age verification and delivery
Vaping and nicotine products are for adults aged 18 or over. Online age verification may be required before an order is released, and the delivery carrier may request identification depending on its service and procedures. See our online age-verification guide for more information.
Address details, safe places and missed delivery
- Check the house number, postcode, flat number and contact details carefully before paying.
- Contact us immediately if an address is wrong. Once a parcel has entered the carrier network, an amendment may not be possible.
- A safe-place request is considered by the carrier and is not guaranteed. Choosing a safe place can affect responsibility if the parcel is recorded as delivered there.
- If delivery is missed, follow the carrier’s tracking instructions for redelivery, collection or depot arrangements.
Liquids, batteries and restricted destinations
Some carriers or destinations restrict e-liquids, lithium batteries, aerosols or other regulated goods. A delivery method that appears for one basket may therefore disappear when a restricted item is added. Do not split or misdescribe an order to bypass a carrier restriction.
International orders can also be subject to local product rules, tax, duty, customs processing and carrier handling charges. The customer is responsible for confirming that the products can legally be imported and possessed at the destination.
Ireland and international delivery
Republic of Ireland
Read the Ireland-specific information before ordering, particularly where e-liquid, customs or local tax may apply.
European and international orders
Available countries and product restrictions are controlled at checkout. Not every item can be sent to every destination.
Customs and import charges
Import VAT, duty and clearance charges are separate from Vapour Central’s postage charge unless checkout explicitly says otherwise.
If something goes wrong
Damaged parcel
Take clear photographs of the outer packaging, label, internal packing and affected products. Keep everything until we confirm what the carrier requires.
Wrong or missing item
Contact us with the order number and a photograph of everything received. We will compare it with the packing and order record.
Parcel appears lost
We will check the tracking and follow the relevant carrier investigation process. Any replacement or refund depends on the outcome and the circumstances of delivery.
Shipping FAQs
Can I collect my website order from a store?
Collection availability is shown at checkout where enabled for the products and location involved. Do not travel until the order has been confirmed as ready.
Why has a delivery option disappeared?
The postcode, basket value, weight or a restricted product may make that service ineligible. Checkout recalculates the available methods whenever the basket or address changes.
Do you dispatch at weekends?
Our shops trade seven days, but carrier collections and processing schedules differ from ordinary retail opening hours. Weekend orders may not enter the carrier network until the next available collection.
Can you guarantee next-day delivery?
No. An express service is a carrier target after dispatch, not an absolute guarantee against delays or a promise that every order will leave on the day it is placed.
Can you leave nicotine products with a neighbour?
Delivery decisions are controlled by the selected carrier and service. Identification or age-related delivery procedures may prevent some alternatives.
Where is my tracking email?
Check the email address used at checkout and the spam or junk folder. Contact us with the order number if the order is marked fulfilled but no update can be found.
Delivery services and prices are operational information and can change without a full page rewrite. The method and charge accepted at checkout form part of the order.