Vapour Central sells vaping and nicotine products only to adults aged 18 or over. OneID is one of the tools used during online ordering to help confirm age without relying on a simple tick box.
Why an online age check is needed
A physical shop can ask to see identification at the counter. An online store needs a reliable remote process. Age verification helps us meet our legal and responsible-retailing duties before an age-restricted order is released.
How the process normally works
- Add the products to the basket and proceed through checkout.
- Complete the age-verification step shown for the order.
- The verification provider processes the check using the method offered on screen.
- Vapour Central uses the resulting verification status to decide whether the order can proceed.
The precise screens and options can change as the provider improves its service. Follow the instructions presented during the live checkout rather than relying on an old screenshot or a fixed list on this page.
What Vapour Central receives
The verification provider processes the age-check information. Vapour Central uses the outcome and the order information needed to fulfil or review the purchase. We do not need your online-banking password, and you should never send passwords, PINs or complete card security details by email.
For information about how customer and order data is handled, read our Privacy Policy.
If OneID cannot verify you
Check the order details
A spelling difference, old address, shortened name or incorrect date of birth can prevent an automatic match.
Follow the alternative offered
The live verification flow may offer another route. Use only the secure option displayed through checkout or provided by our verified support channel.
If the check remains unresolved, contact us with the order number. Do not email copies of identity documents unless a secure and specifically authorised route has been provided.
Age verification and delivery are separate
Passing an online check does not guarantee that a carrier will leave an age-restricted parcel without further checks. The selected delivery service may require identification or apply its own delivery rules.
Common questions
Is ticking “I am over 18” enough?
No. A declaration by itself is not a meaningful remote age check for an age-restricted order.
Will OneID affect my credit score?
The age-verification screen should explain the method it uses. An age check is not an application to borrow money, but always read the provider’s live privacy and process information before continuing.
Can someone else complete the check for me?
No. The adult placing the order should use their own accurate details. Using another person’s identity can lead to cancellation and further review.
What if I am over 18 but cannot be verified automatically?
Contact us with the order number so we can explain the approved next step. Do not send sensitive identity information through an ordinary email unless specifically directed to a secure route.
Why might my order be delayed?
An unresolved age check, inconsistent order details or a manual review can delay dispatch. Respond promptly to any legitimate request sent through the order contact details.
18+ only. A successful age check does not oblige Vapour Central to accept an order where there are other concerns about identity, payment, legality or safe fulfilment.