Customs & Import Charges
If you’re ordering from outside the UK, your order may be subject to customs checks and import charges. These charges are set by your local authorities and courier, not by Vapour Central.
🌍 Who sets customs fees?
Customs duties, import VAT, handling fees, and any related charges are determined by your destination country and the carrier. We do not control these charges and we can’t predict the exact amount in advance.
- Import charges are separate from the price you pay at checkout
- Charges vary by country, order value, and product type
- Your local customs office or courier can advise what may apply
If you’re unsure, we strongly recommend checking your local import rules before placing an order.
⚠️ Important: unpaid import charges
If import charges are due, your courier may contact you to collect payment before delivery. Payment of any import charges is the customer’s responsibility.
If you do not pay the charges and the parcel is returned to us, we can refund the order once the item is received back with us, minus the original postage cost and any additional fees charged to us (for example: return shipping, handling, or customs admin fees).
Refunds are only processed after the returned parcel is physically back with us and inspected.
📦 What happens at the border?
International parcels can be delayed by customs processing. This is outside of our control. Tracking will usually update when your courier has more information.
- Customs may hold parcels for checks
- Your courier may request payment before delivery
- Delivery timelines can be longer than standard estimates
❓ FAQs
Do you cover customs or import fees?
No. Any customs duties, import VAT, handling fees, or related charges are paid by the customer and are set by your destination country and courier.
Can you mark my order as a gift?
No. We do not mark orders as gifts or change values on customs forms. We must declare orders accurately and compliantly.
What if I refuse to pay import charges?
If the parcel is returned to us due to non-payment, we can issue a refund once the item is back with us, minus the original postage and any extra fees charged to us.
When will I receive my refund if my parcel is returned?
Refunds are processed after the parcel is received back with us and checked. If any fees were charged to us due to the return, these will be deducted from the refund.
📩 Need help?
If you have questions before ordering, contact us and we’ll help where we can. For the most accurate customs fee guidance, speak to your local customs authority or your courier.